Frequently Asked Questions
Q. Why are the prices listed in USD?
A. The reason we use USD currency on our website is so that you will always receive the very best pricing. If we listed other currencies, we may not have time to adjust the price as soon as the exchange rate lowers.
For everyone outside of the USA, your bank, credit card, or other automatic payment method will adjust the final cost of your purchase according to their daily exchange rate policies.
Q. My order still says "Pending." Did you not receive it?
A. Not to worry, we received and processed your order, usually within 1-3 business days (Mondays through Fridays). It will be listed as "Pending" until the day it is shipped (see Shipping Policy for more info).
However, occasionally we may send the shipment without using this automated system. In this case, when your parcel is shipped, you will receive an email notification from the postal service which includes a tracking number (if you selected tracked postage), even if your order online might still say "Pending." We apologize in advance if this causes any confusion.
Q. My cart keeps emptying. How do I save items to purchase later?
A. You are able to save items in your wish list for as long as you like if you register an account with Sunrise Marian.
Instead of clicking the Add to Basket button, click on the button below it titled Add to Wish List.
Once you have added items to your wish list, you may view them by clicking the My Account link, which is located on the top right of the page. On the My Account page you will be able to access the wish list section.
After clicking View Wish List, you will see all the lists that you have created. You may create multiple lists at the same time (such as Christmas or gift shopping, school or study supplies, et cetera) and edit them here.
If you are ready to purchase, add the items to your basket by clicking the Add All To Basket link at the bottom, and all the items in that wish list will be added to your cart.
If you add items to your basket and decide to save them for later, you can transfer them to your wish list by clicking the Move to Wish List link.
Q. If I can't find the product I am looking for on your website, can I still order it with your company?
A. Yes, we may be able to request a "special order" for you, or even add to our website the item that you want. Please contact us.
Q. Where are you located?
A. We are located in Welland, Ontario, which is close to Niagara Falls, New York (USA). We are also nearby Toronto, Ontario.
Q. How can I place my order?
A. You may place your order online, by phone, or by email.