Frequently Asked Questions
Q. My order still says "Pending." Did you not receive it?
A. We received and processed your order, usually within 1-3 business days (Mondays through Fridays). It will be listed as "Pending" until the day it is shipped (see Shipping Policy for more info).
However, occasionally we may send the shipment without using this automated system. In this case, when your parcel is shipped, you will receive an email notification from the postal service which includes a tracking number, even if your order online might still say "Pending." We apologize in advance if this causes any confusion.
Q. My cart keeps emptying. How do I save items to purchase later?
A. You are able to save items in your wish list for as long as you like if you register an account with Sunrise Marian.
Instead of clicking the Add to Basket button, click on the button below it titled Add to Wish List.
Once you have added items to your wish list, you may view them by clicking the My Account link, which is located on the top right of the page (it will say Sign In if you are not logged in). On the My Account page you will be able to access the wish list section.
After clicking View Wish List, you will see all the lists that you have created. You may create multiple lists at the same time (such as Christmas or gift shopping, school or study supplies, et cetera) and edit them here.
If you are ready to purchase, add the items to your basket by clicking the Add All To Basket link at the bottom, and all the items in that wish list will be added to your cart.
If you add items to your basket and decide to save them for later, you can transfer them to your wish list by clicking the Move to Wish List link.
Q. How do I apply a coupon code for use on my order?
A. To use a coupon code, go to the cart symbol/My Cart once your products are added. Scroll down on the Shopping Cart page that comes up, until you see the tabs "Continue Shopping," "Move All to Wish List," "Redeem Coupon," or "Delete Entire Cart." Click on the "Redeem Coupon" tab, type in the coupon code and click redeem. You will then see the discount reflected in your cart.
NOTE: If you are trying to use a one-time code that you have already used on a completed order, it will not work. Some codes are also time-sensitive and are not able to be redeemed once they have expired.
Q. What is the shipping cost for my order?
A. You can find the shipping cost for your order with our online calculator. Go to the cart symbol/My Cart once the products you want are added, and scroll down on the Shopping Cart page that comes up.
You will see a section that says "Shipping Cost," and next to it is Estimate, a tab with a drop-down menu. Click Estimate, select your province (if you are in Canada), or your state (if in the U.S.), and then enter in your zip/postal code below, and select your country.
If you are not in Canada or the U.S., simply enter in your zip/postal code and select your country.
Select Calculate. You will then usually see at least two options for shipping rates, starting at the lowest cost of ground shipping, as well as the option of Xpresspost at a higher rate.
Q. Why am I being charged $____ for shipping?
A. Our shipping system is linked directly to Canada Post or USPS (or International Mail for those outside of the U.S. and Canada). The costs they charge vary based on two factors: 1) the location to where you are sending your order, and 2) the weight of the goods.
If you are ordering from us frequently and would like to save on shipping fees, you may be interested in our Paradise Membership program (click here to purchase). Currently we are offering a flat rate of $75 for unlimited shipping within a five-month period in Canada and the continental United States. That is an equivalent of $15/month.
Q. How can I checkout with my AMEX or Discover card?
A. To pay for your order using an AMEX or Discover card, use Paypal to checkout. If you don't have an existing Paypal account, select Checkout as Guest, or Pay with Credit or Visa Debit Card on their screen.
Q. If I can't find the product I am looking for on your website, can I still order it with your company?
A. Yes, we may be able to request a "special order" for you, or even add to our website the item that you want. Please contact us.
Q. Where are you located?
A. We are located in Welland, Ontario, which is close to Niagara Falls, New York. We are also nearby Toronto, Ontario.
Q. How can I place my order?
A. You may place your order online, by phone, or by email.