If you decide to cancel your entire online order before it is shipped, you will be subject to a 6% fee to cover our cost of processing and refunding. This will be deducted from the amount that you purchased.
Due to the COVID-19 pandemic, orders may be delayed.
At this time, in-stock orders (excluding Pre-Orders or temporarily out of stock items) are generally shipped within a period of three to seven business days, and special order items are usually shipped within a period of up to four weeks or longer, depending on availability.
It is advisable to select a tracked shipment if you wish to follow the progress of your parcel through the postal system, as due to their backlog we cannot currently guarantee specific delivery times.
Business days are defined as Monday to Friday, excluding holidays; orders are processed during normal business hours.
We ship worldwide to any region that accepts international orders. Unfortunately, some countries are currently not allowing international mail on account of the Pandemic. If we cannot ship your order, you will receive a full refund.
Please contact us if you have any questions about the expected delivery date of your order.
Please note that Pre-Order items will be sent after they have been printed and/or are in stock. We may not always have an expected delivery time available for new release or new reprint Pre-Orders, as it will depend on the publisher's release dates.
NOTE: If your address is accidentally entered with a slight typo at checkout, or if it is not found through the internal mailing system, instead of being able to choose a shipping price amongst different options (Ground, Tracked, Xpresspost, etc.) you may see only an "Estimated Shipping Rate" which is often higher than the normal costs. When this happens, if there is an overcharge you will be refunded the difference for the Ground Shipping rate, and notified through email.
Customers within the U.S. and Canada may return the following items to Sunrise Marian, for any reason, within 30 days of delivery of your shipment, for a refund minus a 15% restocking fee, or a full credit on your account:
• Any book, textbook, workbook or study in its original condition
• Any unopened (still in its plastic wrap) CD, DVD, Blu-ray or other electronic products
• Unused devotional materials, gifts, jewelry and accessories
• Unused clothing in its original condition with all tags attached
We can only process returns and refunds for items purchased through Sunrise Marian.
Please contact us to confirm the return of your purchase.
• The items must be in new and unused and resalable condition, and in the original packaging.
• The items should be returned using a trackable shipping method.
Please note that we cannot accept the return of used clothing, opened electronic products, or items returned more than 30 days past delivery.
Replacement of Damaged or Defective Items
If you received a defective item that was sold by Sunrise Marian and need to replace it with the same product, please contact us to request a replacement, and submit a photo of your order. We will also be glad to exchange the damaged merchandise for available stock in-store, or on our website, of equal or lesser value.
Issues with orders from countries other than the U.S. and Canada will be resolved on a case-by-case basis. Please contact us for further information.